Formed in 2002 through the acquisition of two well known and respected real estate companies, ERA Real Estate Professionals today maintains its strong sense of service, integrity, and customer service as did its predecessors, Kelly Dabbs Realty and Real Estate Professionals, LLC.
"When I decided to become a partner during the formation of the company back in 2002, I had little experience in real estate sales. All my experience was in operations," says Mark Warren now broker/owner. "But one thing I quickly recognized was the quality of sales associates and staff the two companies had. I wanted to find a way to blend the two companies together, comments Warren, definitely easier said than done. After a few years of success, as well as some set backs, we settled into a business model that defines our company today."
"The strength of our company is in our people and the culture, Warren believes. Our goal is not to be the largest real estate company in town, but to be the one with a reputation for excellent customer service, and integrity. We only want the opportunity to show a potential client there is a difference in real estate companies, associates, and service, Warren affirms. We value education for our sales associates. We have the #1 ERA real estate skills trainer, Ervin Robertson, on our staff, and our agents are offered weekly training classes to stay current with the latest changes and market trends.
Warren says, "Today our company is recognized as the #1 ERA in the State of Mississippi and a top 100 ERA company nationally." He continues, "In 2007 we were only one of ten companies in the southeastern region of the CARTUS Relocation Network recognized by CARTUS for our BPO accuracy, which is no small feat." BPOs are "broker price opinions" that relocation companies require their network member brokers to provide. To be recognized your company list to sell ratio had to be within 5% or less.
What I am most proud of is our associates 2008 YTD Customer Satisfaction Rating of over 95%. You can't achieve those kinds of results in a company of our size without caring and hard working sales associates and staff. In 2009 we continued our progress by gaining more than twice the market share of any other top ten company in the Jackson Association of Realtors. That 70% gain was huge in a very challenging real estate market.
In 2010 we moved forward with our national franchise with the introduction of The New ERA Real Estate, "A Smarter Community". Under the direction of Charlie Young the new president of ERA Franchise Systems, we are delivering move value to our clients through increased collaboration and innovation.
During 2011 our company has consistently outperformed the marketplace. We introduced cutting edge technologies in online documents and document storage giving our client and associates 24/7 access from most any platform. Our clients are enjoying unparalleled access to marketplace information with our new ERA Mobile App for Ipad and smartphones. Everything in real estate continues change and our company is committed to stay in forefront bringing true value to our clients".
If you would like to know more about products and services of ERA Real Estate Professionals, you can contact us at 601-956-2222, or click here. Contact Us